Nimbus VoIP feature highlight: The Buddy List

Nimbus VoIP is a turn key business VoIP solution that provides a business with a PBX so that they can take advantage of call transfer, ring all phones, extension dialing, all without having to actually purchase a PBX phone system! Nimbus VoIP takes it a step further through features that go beyond typical and become super practical. Since Nimbus VoIP is developed entirely by Xpander, feature releases come quicker than the rest.

One cool feature that serves a purpose is the buddy list feature. The buddy list displays to you a list of the extensions in your office with the person's name and an icon that displays in real time whether or not they are on the phone. The buddy list is viewable directly from the VoIP phone itself. If your caught away from the office the buddy list is also present in your Nimbus VoIP web control panel. By using a web browser you can login to your account and the buddy list will automatically pop up. Convenient click to dial allows you to mouse over a person's name, click on their name, and connect to them immediately.

VoIP phone systems are about practicality and convenience. Nimbus VoIP continues to take it a step further than the rest by implementing unique features that matter in the actual line of fire of daily operations. If your VoIP phone system isn't living up to expectations, there's no reason you should suffer any longer.

Business VoIP Solution: How to choose wisely

Every year there are going to be more providers offering Business VoIP solutions and like any booming industry you're going to have many companies in it to make money off the boom. Companies that see VoIP as a buzz word that generates revenue rather than a technology that must be perfected at all costs. The problem is how do you know which company is perfecting their business VoIP solution and which company is just trying to ride a wave? There's a few clear cut factors I will discuss here briefly that should help you spot important tells in the world of business VoIP.

The first tell, which is a major tell, is the software they use to power their feature sets. A business VoIP service provider can go down one of 2 roads. They can buy a pre-packaged software that limits them to those feature sets or they can custom develop their own software package that is infinitely adjustable. If a business VoIP provider uses pre-packaged software chances are it's going to be either Broadsoft or Sylantro. You should ask your business VoIP provider what software they use to power their feature sets, and if they say broadsoft or sylantro, it's a clear sign that they have purchased a pre-packaged solution designed to bring them to the market as quickly as possible. The problem is with a pre-packaged solution you the customer are at the mercy of NOT your business VoIP service provider, but really you're at the mercy of Sylantro or Broadsoft. In essence the Business VoIP service provider is simply "reselling" Sylantro or Broadsoft with no control or power to really make changes to the system. Think about it this way, would Google ever dream of buying software that powers search, or do they want to perfect search by constantly developing their own? The answer is clear!

A business VoIP solution that has it's own custom software developed for the purpose of long-term perfection is going to be a company who has inifinte control over every aspect of the VoIP system. When you deal with a business VoIP provider who is developing their own software you are dealing with the actual source, not a reseller of some pre-packaged stuff designed to allow companies to jump into the VoIP boom as quickly as possible and start billing people. This means support will be better, knowledge over the system will be better, and future features and customizations will be infinitely possible. Aside from these obvious benefits of dealing with a Business VoIP provider that is a master of its own product, there is a clear tell that a company who has the staying power to develop their switch from scratch, as opposed to buying a pre-packaged and re-sold solution from a bigger company, is in it for the long-term and the ultimate perfection of business VoIP systems. Which kind of company would you rather have your phone service with?

Customer Connect = Customer Love

Customer Connect is an advanced phone messaging system that calls people and plays an important message for them, and then allows the caller to be connected to directly to any phone in the world. Customer Connect achieves all of this without a business having to purchase a PBX, phone system, dialer, or any kind of software system. That's why there's no upfront costs!

A completely virtual solution where end users can log on to our web portal and submit the details of their desired phone messaging campaigns within minutes. End users sit back as our interactive phone messaging dialer does all of the legwork. Whether it be appointment reminders, coupon specials, or pay your bill reminders, Customer Connect puts you in front of your customer more often, without any busy work.

If you're looking into purchasing an expensive dialer, call center software, or call center PBX, don't! Why take on a huge capital expenditure when you don't have to? No contracts, no upfront costs, pay as you go: for more information.

Wireless & Cordless VoIP phone systems

The mobility of having a cordless phone in your place of business is a huge daily convenience. The problem is that most cordless phones do not have the functionality business people seek, such as transfer, hold, conference, and line status. Another problem is that in recent history it has been very difficult and expensive to achieve a fully working business cordless unit that does possess all the key PBX phone system features such as transfer, hold, conference, and line status. It seems about as rare as a pink elephant to find a business who has successfully deployed cordless phones.

The advantages are clear, when you're on an important call and you have to walk back and forth to and from the copy or storage area. Maybe you're closing an important deal, or taking care of a time-sensitive manner, but whatever it is, having the cordless makes the task a whole lot easier.

Thanks to the power of Nimbus VoIP, we now have the ability to provide a cordless unit that has all the featurs with a 300,000 sq. ft. talk radius designed with the original intended use of warehouse space in mind. The Nimbus VoIP cordless units come plug and play ready and allow users to fully transfer, conference, hold, and send people to voicemail just as if on a desk phone. This means as you go about your busy day you can literally have your phone extension attached to your hip! This is just one of the many conveniences that come from using our Nimbus VoIP business phone system. Would you love to walk around with a cordless phone that matches your business extension and desk phone?

Top 10 reasons to love Nimbus VoIP systems

1 - Never goes down, not even during a category 5 hurricane
2 - No PBX system maintenance or service calls....EVER
3 - No expensive PBX equipment to purchase
4 - Automatic system updates keep you up to date
5 - Plug and play VoIP phones work anywhere, even other continents, as long as there is an internet connection
6 - Voicemail systems are accessible via the web and email
7 - Free local and long-distance with no per minute charges
8 - Private and free 4 digit dialing between branch locations, even globally
9 - One vendor for local, long-distance, and PBX phone system
10 - Moving ahead of the curve!

Hopefully if you're looking at a new telephone system for your business, even if it's a small or home-based business, you are looking at VoIP and more specifically, hosted PBX VoIP. IF you're not, then you're falling behind, and falling behind your competition technologically is never a wise idea.

Hurricane proof business phone systems

Business organizations in south florida face the monster challenge of running seamlessly through category 4 and 5 hrricane storms for what seems like half of the entire year! Keeping your phone systems up and running is the most critical aspect of doing business during a hurricane. Most businesses deal with customers, partners, or suppliers that are scattered across the country, and they don't care if a storm has hit Florida, they want their project completed quickly and they need you be there. Simply saying, we're having a hurricane, is not acceptable especially because it's gotten so darn easy to keep your business phones ringing during and after category 5 hurricanes.

The solution comes thanks to Voice Over IP (VoIP) technology and is often known as hosted PBX or virtual PBX systems. Using this technology Xpander has built Nimbus VoIP to be hurricane proof with 100% uptime through any conditions. This means even if your office is physically destroyed, your virtual PBX with your business tlelephone numbers and toll free phone numbers is still answering and routing calls to wherever you please. Your options are straightforward:

1) Take your IP phones to a location where there is internet service unaffected by the storm, plug them into the DSL or network, and field calls normally.
2) Re route calls to wireless cell phones that are actively working
3) Re route calls to soft phones that are installed on laptops connected to the internet in a location unaffected by the storm.

The main thing is that callers will never get a busy signal or congestion tone. Your business from a phone system perspective is running 100% normally, even if your office could be in total shambles with a utility failure. This type of uptime is critical to companies, especially in the south florida region. More businesses are taking advantage of our hosted PBX VoIP systems, and eliminating the heavy stress of going down.

Could you use a call center?

A call center phone system is the only way to ensure every inbound and outbound phone call reaches it's precise destination with the ability to loop someone on hold forever just as easily as giving them the option to go to specific mail boxes. A call center pbx phone system is also the only way to gain a "cradle to grave" report of every call and 100% of office phone activity. This information is valuable to owners and managers who wish to maximize productivity and increase sales or service orders.

Most businesses think of call centers as some huge room with acres of people and all that stuff. Reality is that more businesses can use the kind of control and features call centers have to offer, but never bother researching a phone system that not only acts as a PBX system but also a full call center environment. The reason is that up until now call center phone systems have only been affordable and deployable by large sales companies.

Thanks to Voice Over IP (VoiP) technology Xpander has been able to develop a hosted call center phone system that is entirely virtual with only a low fixed monthly cost per seat. This means that even a 5 phone company can setup efficient departments with call center style hold music, loop back, routing, and even interactive voice response! The fact small business organizations can have this kind of amazing control over their inbound and outbound calls, is luring more and more SMBs and SMEs to go further than the typical hosted PBX phone system and step right into the hosted call center environment. With all of this powerful VoIP technology, now is as great a time as any to move ahead of the curve.