Could you use a call center?

A call center phone system is the only way to ensure every inbound and outbound phone call reaches it's precise destination with the ability to loop someone on hold forever just as easily as giving them the option to go to specific mail boxes. A call center pbx phone system is also the only way to gain a "cradle to grave" report of every call and 100% of office phone activity. This information is valuable to owners and managers who wish to maximize productivity and increase sales or service orders.

Most businesses think of call centers as some huge room with acres of people and all that stuff. Reality is that more businesses can use the kind of control and features call centers have to offer, but never bother researching a phone system that not only acts as a PBX system but also a full call center environment. The reason is that up until now call center phone systems have only been affordable and deployable by large sales companies.

Thanks to Voice Over IP (VoiP) technology Xpander has been able to develop a hosted call center phone system that is entirely virtual with only a low fixed monthly cost per seat. This means that even a 5 phone company can setup efficient departments with call center style hold music, loop back, routing, and even interactive voice response! The fact small business organizations can have this kind of amazing control over their inbound and outbound calls, is luring more and more SMBs and SMEs to go further than the typical hosted PBX phone system and step right into the hosted call center environment. With all of this powerful VoIP technology, now is as great a time as any to move ahead of the curve.