Call centers strive to find the most efficient manner to handle the largest amount of calls possible at the lowest possible cost. The main problem call centers have had to deal with is organizing solutions from multiple vendors. Typically a call center has to buy a PBX phone system and then continue shopping for their call center software application, IVR (Interactive Voice Response), CTI (Computer Telephony Integration), and dialer all from different vendors charging high prices for both the solution and the maintenance that is sure to follow. Call centers have had to deal with the following phone system problems for years:

Mixing multiple vendors for PBX, Dialer, CTI, IVR, and Call Center Software applications
High pricing on products and upgrades buying multiple solutions from different vendors
High maintenance costs for moves, adds, changes and upgrades
Multiple failure points with insufficient redundancy and disaster recovery
Complicated Administration limiting flexibility and on demand changes
Limited reporting with useful statistics slipping through the cracks
Ridiculous amounts of hardware that piles up as you grow

You don’t have to deal with this any longer.

Quick Fact: Xpander Call Centers come fully integrated. Your PBX, Call Center Software, IVR, CTI, Dialer, and VoiP gateway all come in one easy to manage communications server.

Xpander’s Solution

Xpander’s Ultimate Call Center program. We build call center platforms for every size and type environment for both inbound and outbound call handling. The phone system we provide is based on a fully integrated communications server with no proprietary hardware which means it’s compatible with many types of phones and applications. This ensures the call center environment will stand the hard test of time as you grow and make on demand changes. We design the call center environment specifically for the client’s individualized needs. That’s why we deliver the ultimate call center phone system every time.

Top 9 reasons to love our Ultimate Call Center Program (ranked in no particular order)

Turn-Key Solution provides your PBX, Call Center Software, IVR, CTI, Dialer, and VoiP gateway in one easy to manage server
Non-Proprietary means the system is compatible with many types of phones and features
Huge Cost Savings the bigger the phone system, the more money you save
Simple administration thanks to the highest rated graphical interface in the industry
Redundant Server ensures 100% uptime
Award Winning phone system outdoes the competition in every performance test
Lowest Cost of Ownership as more time passes, you save more money
Optional VoiP without giving up your traditional services
Fully managed for you 24 hours per day across live internet portals

Gone are the days where call centers are forced to buy expensive proprietary phone systems and mix them with more expensive hardware and software from different vendors to achieve a complete solution. Please take a moment to examine our rich feature list that will boost your business productivity.

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*Average based on data collected from Xpander Communications’ customer base